1. Acceptance of Terms
By accessing and using Hundeland Pet Resort services, you accept and agree to be bound by the terms and provision of this agreement.
2. Use of Services
Our services are provided for pet boarding and daycare. You agree to use our services only for lawful purposes and in accordance with these Terms of Service.
3. User Accounts
You are responsible for safeguarding the password and for maintaining the confidentiality of your account. You agree to accept responsibility for all activities that occur under your account.
4. Booking and Reservations
All bookings are subject to availability. We reserve the right to refuse service to any pet that may pose a risk to other animals or staff.
5. Payments and Fees
Payment is due at the time of booking or upon completion of services. All fees are non-refundable except as specified in our cancellation policy.
6. Cancellation Policy
Peak Season (school holidays & public holidays in BS/BL):
- Cancellation more than 14 days before check-in: 50% of total cost
- Cancellation within 14 days of check-in: 100% of total cost
- No-show (unexcused non-arrival): 100% of total cost
Off-Season (all other dates):
- Cancellation is free at any time, regardless of notice period.
In exceptional circumstances, Hundeland may decide on a case-by-case basis to partially or fully waive cancellation fees. The holiday dates are updated annually. The conditions valid at the time of booking apply.
7. Limitation of Liability
Hundeland Pet Resort shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages resulting from the use of our services.
8. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and share your information.
9. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at info@hunde-land.ch.